Privacy policy

Last updated: May 26, 2026

At Arctica Food, we are committed to protecting your personal information and respecting your privacy in accordance with applicable laws, including Quebec’s Law 25 and Canada’s PIPEDA.

1. Definitions

“Personal Information” means any information that can identify an individual.

“Privacy Laws” refer to the Act respecting the protection of personal information in the private sector (Quebec) and the Personal Information Protection and Electronic Documents Act (Canada).

2. Collection of Personal Information

We may collect the following information when you use our website:

  • Name, email address, phone number
  • Billing and shipping address
  • Order details and purchase history
  • Device and browser information (IP address, cookies, logs)
  • Website usage data (pages visited, time spent, interactions)
  • Any information you provide through forms or communications

Payment Information

Payments are processed securely by third-party providers such as Shopify Payments or other payment gateways.
We do not store your full credit card information.

3. Use of Personal Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our website and services
  • Communicate with you (order updates, support)
  • Send marketing emails (only if you opt in)
  • Comply with legal obligations

4. Consent

By using our website, you consent to the collection and use of your personal information as described in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic and usage
  • Improve user experience
  • Support marketing and advertising efforts

We may use tools such as:

  • Google Analytics
  • Meta (Facebook) Pixel
  • Shopify analytics

You can disable cookies through your browser settings.

6. Shopify Hosting

Our store is hosted by Shopify Inc., which provides the e-commerce platform we use.
Your data may be stored through Shopify’s secure servers and infrastructure.

7. Sharing of Personal Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

  • Payment processors
  • Shipping carriers
  • Marketing and analytics providers

These parties only use your data to perform services on our behalf.

We may also disclose information if required by law.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless otherwise required by law.

9. Security

We implement appropriate technical and organizational measures to protect your personal information.

10. Your Rights

Under applicable laws, you have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion (where applicable)
  • Withdraw consent
  • Opt out of marketing communications

To exercise your rights, contact us at:  info@arcticafood.com

11. Children’s Privacy

Our website is not intended for individuals under the age of 14.
We do not knowingly collect personal information from children.

12. Contact Information

Privacy Officer
Arctica Food
info@arcticafood.com

13. Changes to This Policy

We may update this policy from time to time.
Changes will be posted on this page with an updated revision date.