Refund policy
Last updated: May 26, 2026
Due to the nature of our products, we maintain strict return and exchange conditions to ensure health and food safety.
Food products
- All shipped food products without defects are non-returnable and non-exchangeable.
- Products that have been opened or have damaged packaging affecting resale are not eligible for return.
Damaged, Defective, or Incorrect Orders
- In case of an order error, please contact us within 48 hours of receiving your order.
- In case of a defective product, please contact us within 7 calendar days of receipt.
- The returned item is subject to a 10% restocking fee. Your return will be inspected and the refund processed within 10 work days after reception. You will receive a confirmation email.
Requests made beyond these timeframes cannot be processed.
All returns must be pre-authorized, otherwise they will not the processed.
Contact: commandes@arcticafood.com
Please include your order number and supporting photos/videos.
Return Shipping
- Customers are responsible for return shipping costs; we may provide a prepaid shipping label at your request.
- The cost of return shipping will be deducted from your refund, unless otherwise specified.
Refunds
- Refunds will be processed once the returned item has been received and inspected.
- Refunds will be issued to the original payment method.
- Original shipping fees are non-refundable.
Contact Us
If you have any questions regarding shipping or returns, please contact us at: commandes@arcticafood.com