Terms of service
Last updated: May 26, 2026
Welcome to Arctica Food Group Canada Inc. (Arctica Food). By accessing or using our website, you agree to be bound by the following Terms & Conditions.
1. General
This website is operated by Arctica Food. Throughout the site, the terms “we”, “us” and “our” refer to Arctica Food.
By using our website and/or purchasing from us, you agree to these Terms & Conditions.
2. Eligibility
You must be at least the age of majority in your province of residence to use this website.
3. Products and Availability
All products are subject to availability.
We reserve the right to limit quantities or discontinue products at any time without notice.
We make every effort to display product descriptions accurately, but we do not guarantee that all information is error-free.
4. Pricing and Payment
All prices are listed in Canadian Dollars (CAD) and are subject to change without notice.
We reserve the right to correct pricing errors at any time, including after an order has been placed.
Payment is processed securely through Shopify and third-party payment providers.
5. Orders and Cancellation
We reserve the right to refuse or cancel any order at our discretion.
- Orders may be cancelled before shipment by contacting us promptly.
- Once an order has been shipped, it cannot be cancelled.
6. Shipping
We currently ship within Canada only.
Shipping fees, delivery times, and conditions are detailed in our Shipping Policy and Refund Policy.
7. Returns and Refunds
Returns and refunds are governed by our Refund Policy.
Due to food safety reasons, certain items are non-returnable.
8. Limitation of Liability
To the fullest extent permitted by law, Arctica Food shall not be liable for any indirect, incidental, or consequential damages arising from:
- The use or inability to use our products
- Delays in delivery
- Errors or omissions on the website
All products are provided “as is” without warranties beyond those required by law.
9. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Arctica Food and may not be used without permission.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy.
11. Governing Law
These Terms are governed by the laws of the Province of Quebec and the applicable laws of Canada.
12. Changes to Terms
We reserve the right to update these Terms at any time.
Changes will be effective upon posting on this page.
13. Contact Information
If you have any questions about these Terms: info@arcticafood.com